Cancellation Policy
​
What happens if I need to cancel my order?
Cancellations made between 90 days and 4 weeks before the wedding will incur a charge of 50% of the remaining balance.
Cancellations made less than 4 weeks before the wedding are non-refundable.
​
Transport and set up​
​
Do you deliver and set up the wedding cake?
Yes. We handle delivery and complete any final on-site adjustments to ensure your wedding cake looks perfect on your special day.
​
Is delivery included?
Delivery is included if your venue is within 20 miles of our location. For venues over20 miles, we charge 50p per mile.
​
Do you provide a cake stand, knife, or table props?
No. We do not supply these items. Please arrange stands, knives, or decorative props with your caterer or wedding planner.​​
Ingredients & Quality
​
What kind of ingredients do you use?
We use only premium fresh ingredients, free range eggs and organic flour.
​
Can you create dark-coloured buttercream?
We prefer to use minimal high-quality food colouring, so we cannot provide dark buttercream unless they's achieved naturally - such as with our dark chocolate
​​
Allergen & Special Diets
​
Do you provide allergens information?
Yes. Your venue will receive a full list allergens for your cake. Please note that we work in a small kitchen where allergens are present, so we cannot guarantee that any product is allergen-free.
​
​Can you accommodate special dietary requirements?
Unfortunately, we don't offer cakes tailored to special dietary requirements (such as gluten-free, dairy-free, vegan, etc.). If you have specific allergies or intolerance, please consider this carefully before placing an order.​
Frequently Asked Questions​