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Terms & Conditions

Online Shop

RETURN & REFUND

Thank you for shopping at Pretty Made Cakes & Other Things.

We do our very best to provide quality products. If you are not entirely satisfied with your purchase, we’re here to help, please contact us within 14 days of receiving your items and we will be happy to find a solution. 

 

We will replace or return for a full refund subject to the following:

 

To be eligible for a return, your item must be unused and in the same condition that you received it and be returned to us within 14 days of receiving your original order.

 

Please note that we are unable to issue refunds on custom or made-to-order items*.

 

Please package the items securely in its original packaging. Please also include a copy of your invoice along with your reason for returning.

 

You will be given a full refund in the amount you paid for your merchandise minus shipping costs which we unfortunately cannot refund.

 

Label your package with the returns address below:

 

Pretty Made Cakes & Other Things

5, Channel View

Bassaleg

NP10 8NZ

 

Send it to the returns address, we recommend you use a tracking company.

 

Shipping

You will be responsible for the return shipping cost. 

 

Faulty Item

If your item is faulty please contact us on deborah@prettymadecakes.com

 

How long does it take to receive a refund?

Once we have received your item, we will process a full refund minus shipping within 7-10 working days,

 

If you have any further enquiries about our Returns Policy, please contact us on deborah@prettymadecakes.com

 

*Exclusions to our Refund Policy

 

 

 

SHIPPING INFO

At the moment we only ship to UK within 1-3 working days after an order is placed, handmade and customized orders usually take 1-2 weeks to be made. All deliveries will be sent by Royal Mail 48 tracked and can usually be expected within 2-3 business days from dispatch.

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